Well folks, I've finally done it. I've resigned at Convergys.
I've been there for seven years and done quite well for myself. But due to my general sense of dissatisfaction with the way the business is going (and not being invested enough in the company to try to change it myself), as well as the horrid schedule I had to work, I've been actively looking for work elsewhere for several months.
I've finally landed a great job: I'll be doing logistics and coordination of moves for a moving & storage company. It's a completely different switch from call center management, but it's a good switch. I won't be in management, which I currently consider a positive thing - I'm quite tired of being held responsible for other peoples' performance.
The best thing about this job is the schedule: I'll be off at 5:00 PM every day, instead of times varying from 3:00 PM to 2:00 AM. Plus, it's Monday - Friday, instead of seven days a week.
Finally, I get to have a normal family life. It's gonna be nice.